FAQ

Questions, answered

Short answers about what neo-mcp does and how it handles your accounts.

General

What is neo-mcp?: A connector that lets Claude read your Shopify store and your ad accounts, and prepare changes as proposals. A person approves every change.
Which clients does it work with?: Claude on the web and desktop, Claude Code and Codex. The install guide lists the steps for each and says which parts have not been verified end to end.
Which platforms are supported?: Shopify, Meta, Google Ads and TikTok. Shopify and TikTok are read-only today; campaign changes can be proposed for Meta and Google Ads.
Who operates it?: Tran Consulting. Contact details are in the Imprint.

How do I get started?: Create an account, connect your store and ad accounts, then add the connector to your client. First steps walks through it.
Can it change my campaigns without my approval?: No. Claude can only create a proposal. Nothing changes on an ad platform until a person with the approver role approves it, and workspace guardrails limit what can be proposed.

What counts as a call?: Every successful tool call that Claude makes through the connector. Failed and blocked calls do not count.
What happens when my free calls run out?: The 30 free test calls are per workspace. When they are used up, further calls are blocked until you request a plan under Billing in the dashboard.
How do I get Standard or a custom plan?: Plans are agreed individually. Talk to us (infotranconsulting.de) or send a plan request from Billing. See Pricing for the details.

Where are my platform tokens stored?: Encrypted, per workspace. They are never sent to your browser and never included in exports.
How do I export or delete my data?: In the dashboard under Settings, Data: download a JSON export, or delete your workspace or account. Deleting is permanent.